Important Information

Get the latest information about the Virginia Beach Municipal Center shooting.

City Operating Schedule

Some City offices will be closed and services unavailable for a short time on Thursday, June 27, to allow staff to attend the memorial service honoring the 12 employees killed and four critically injured during the May 31 shootings in Building 2.

Between 9:00 am and 1:00 pm, the following offices will be closed:

  • Mayor’s Office
  • City Manager’s Office
  • Communications Office
  • Cultural Affairs Office
  • Economic Development
  • Finance (all divisions except Purchasing, which will remain open)
  • Housing and Neighborhood Preservation – only Director's Office closed
  • Housing Resource Center will be closed for walk-ins and phone calls Provider offices and shelters will continue to operate
  • Human Resources
  • Human Services Beach House program (closed all day)
  • Office of Volunteer Resources
  • Planning and Community Development, including Permits and Inspections
  • Public Utilities – The call center (385-4631) will be staffed to take calls from customers. However, during the memorial from 9 am – 1 pm only priority calls such as water turn-offs and turn-ons will be serviced. All other inquiries will be addressed after 1 pm. During the ceremony, calls to Public Utilities Operations front office (385-1400) will answered by 311
  • Public Works (Thurs/Fri Waste Collection Services may be delayed)
  • Virginia Beach Public Library - With the exception of the Joint Use Library, all branches, the Wahab Law Library, Records Management Office, and Library Administration

City offices and services not mentioned here will be open and operating, although some may be at a reduced capacity. “I have asked all departments to do what we can to make sure everyone who wants to attend the service be allowed to do so,” said City Manager Dave Hansen. “Each department has assessed its operations and is making adjustments. We just ask the public to be patient during the time when some offices are closed and some services are temporarily unavailable during this period.”

While the memorial service will focus on the victims and their families, friends and colleagues, the City invites members of the public who would like to join in paying respects to attend or view the service online at The service is being held at the Veterans United Home Loans Amphitheater, 3550 Cellar Door Way. Each attendee is allowed to bring only one personal item, like a purse or backpack, into the venue and all are subject to search. For the full list of allowed and prohibited items, please visit or

Update on Municipal Center Shooting

A Morning for Remembrance

A memorial service for City staff, the victims' families and friends:

Thursday, June 27, 2019, 10:00 a.m. - 12 noon

Veterans United Home Loans Amphitheater

3550 Cellar Door Way, Virginia Beach

A live stream of the service can be viewed on this page.

Items ALLOWED to be brought into the venue:

  • Blankets/Towels
  • A single personal item per person (i.e., purse, diaper bag, small backpack) All bags/backpacks will be subject to search.
  • Non-Professional Cameras (small/domestic)
  • City employees, bring City I.D.

Items NOT ALLOWED to be brought into venue:

  • Coolers
  • Lawn Chairs
  • Umbrellas
  • Video or Audio Recording
  • Fireworks
  • Weapons of any kind
  • Illegal drugs/substances
  • GoPro cameras and tablets
  • Professional cameras (detachable lens)
  • Alcohol
  • Glass containers
  • Laser pointers
  • Animals (except service animals)
  • Frisbees
  • Food (water will be available free of charge inside the venue)

Update on Municipal Center Shooting

Public Utilities Call Center Open

The Public Utilities call center is open and can be reached at (757) 385-4631. For customer issues that cannot be handled via phone or online, please call (757) 385-4171. ​

Planning’s Customer Service Counters Temporarily Relocated to Building 19N

​Beginning Monday, June 17, the Planning and Community Development (PCD) Department's general Customer Service Counter, along with the Permits and Inspections/Zoning Counter, will be relocated to Building 19N in the Municipal Center, 2416 Courthouse Drive. The entrance to this portion of Building 19 faces Princess Anne Road. It will serve as the temporary intake location for all board and commission applications and the drop-off location for supplemental Development Services Center documents not submitted via Accela, the online portal.

Knowledgeable staff for each program area within the PCD will be available from 8 a.m. to 5 p.m. to answer questions and help customers with PCD-related activities. Please note that walk-in permit issuance will end at 4 p.m. due to the requirement for payments to be processed by the Treasurer's Office.

For more information, see the news release.


At the Sunday, June 2 update briefing regarding the Municipal Center shootings, City Manager Dave Hansen referenced the emailed resignation letter. Detectives have cleared us to release it with redactions in accordance with § 2.2-3075.1(1) (Personnel Info).

City Operating Schedule

City offices at the municipal center complex are open, except Building 2. Building 2 will remain closed until further notice.

The City Treasurer's Office resumed operations on Tuesday, June 4. Online payment options and drop boxes at each of our locations are still available for your use 24/7. Personal property and real estate tax payments normally due on June 5 will be accepted as on-time payments until June 19 to assist our community during the coming weeks of grieving, honor and remembrance.

All other City offices and facilities located away from the municipal center, such as the Aquarium, libraries, parks & recreation offices, the visitor centers, etc. will open as usual. Schools and courts will also be open.

Tip Line

If you have any information or tips regarding the May 31 tragedy, please reach out to 1-800-CALL-FBI. Victims and their families can also call in for information about services.

Victim Reporting

Victims who may not have come forward yet, but would like to, may self-report at Someone will be in touch.

LaQuita C. Brown

Public Works – 4.5 years

Right-of-Way Agent

Resident of Chesapeake

Age: 39

Ryan Keith Cox

Public Utilities – 12.5 years

Account Clerk

Resident of Virginia Beach

Age: 50

Tara Welch Gallagher

Public Works – 6 years


Resident of Virginia Beach

Age: 39

Mary Lou Gayle

Public Works - 24 years

Right-of-Way Agent

Resident of Virginia Beach

Age: 65

Alexander Mikhail Gusev

Public Works – 9 years

Right-of-Way Agent

Resident of Virginia Beach

Age: 35

Joshua O. Hardy

Public Utilities – 4.5 years

Engineering Technician

Resident of Virginia Beach

Age: 52

Michelle “Missy” Langer

Public Utilities – 12 years

Administrative Assistant

Resident of Virginia Beach

Age: 60

Richard H. Nettleton

Public Utilities – 28 years


Resident of Norfolk

Age: 65

Katherine A. Lusich Nixon

Public Utilities – 10 years


Resident of Virginia Beach

Age: 42

Christopher Kelly Rapp

Public Works – 11 mos


Resident of Powhatan

Age: 54

Herbert “Bert” Snelling

Project Manager

Resident of Virginia Beach

Robert “Bobby” Williams

Public Utilities – 41 years

Special Projects Coordinator

Resident of Chesapeake

Age: 72


If you’re interested in providing monetary support, please consider donating at or by texting the keyword VABEACH to 41444. Virginia Beach has asked United Way to partner on this response. The victims affected by this tragedy will receive 100% of the funds raised. Please note, because these funds will go directly to individuals, donations are not tax deductible.

We will update this webpage with additional opportunities as they become available. Thank you for your support during this difficult time.

Volunteer Opportunities

If you are interested in volunteering in any capacity to assist the City of Virginia Beach in the aftermath of the tragedy that occurred on Friday, May 31, we are coordinating that effort through VOLUNTEER Hampton Roads.

We ask that volunteers do not self deploy and remain at home until they are contacted and given instructions. Please be sure that you have filled out a complete profile on the VOLUNTEER Hampton Roads website so that we can properly contact you should you be needed.

June & July Bikesways & Trails Advisory Committee Meetings Cancelled

The June and July Bikesways & Trails Advisory Committee meetings have been cancelled. The next meeting is scheduled for Monday, Aug. 19 at 3:30 m. in the Parks and Recreation Administration Building, 2154 Landstown Road.


All Planning & Community Development meetings and public hearings have been cancelled for the month of June. The following meetings are cancelled:

  • Board of Zoning Appeals
  • Planning Commission Chesapeake Bay Preservation Area Board
  • Wetlands Board
  • Historical Review Board
  • Historic Preservation Commission
  • Confederate Statue Workgroup

Sea Level Rise Meeting

All sea level rise public meetings scheduled for this week are postponed and the dates/times for the rescheduled meetings will be communicated as they are available.

Briefing 4 - Virginia Beach Media Briefing, Municipal Center Shooting - June 1, 2019 3:00 p.m.

Briefing 3 - Virginia Beach Media Briefing Municipal Center Shooting - June 1, 2019 8:30 a.m.

Briefing 2 - Virginia Beach Media Briefing, Municipal Center Shooting - May 31, 2019 - 9:30 p.m.

Briefing 1 - Virginia Beach Media Briefing, Municipal Center shooting - Friday, May 31, 2019 - 7 p.m.

Memorial Items (Flowers, Photos, etc.):

For now items may be brought to Building 11 (Police Headquarters) at the Virginia Beach Municipal Center, between the building and Princess Anne Rd.